From a slow laptop to a frustrating Wi-Fi setup: our team visits your home, fixes the problem properly, and explains what was done in plain English. Professional IT experience across demanding environments, available locally across London & Hertfordshire.
Based in Enfield · Covering London & Hertfordshire · Remote support also available
Common things we fix
If it's causing frustration at home, there's a good chance we've seen it before.
Small problems become big frustrations fast. These are the issues we hear most often from residential clients across London and Hertfordshire.
It takes five minutes to boot up, freezes when you open Chrome, and you've just been putting up with it. Most slow PCs can be significantly improved without buying a new one.
The signal is fine in the kitchen but dead in the office, bedroom, or garden. We diagnose the issue and recommend the right fix — whether that's a simple setting change or a better router.
"It was working yesterday." Printers that appear offline, won't connect, or only print half a page are remarkably common — and almost always fixable in one visit.
You've got the new device but you don't know how to get everything moved across properly. We set it up the right way and make sure nothing important gets left behind.
No backup for your photos, documents, or years of work. We'll set up a reliable backup system and explain how it works so you're not relying on luck.
Can't get into your email, Microsoft account, or Google account. Or you've got 30 different passwords written on bits of paper. We help sort it out safely.
Speed improvements, software clean-up, hardware diagnosis, Windows updates, virus and malware removal.
Reliable home networking so every device connects properly, everywhere you need it.
Printers, scanners, and external devices set up and working — on all the devices in your home.
New laptop, phone, or tablet? We'll get everything set up properly and transfer your data safely from the old device.
Make sure your photos, documents, and memories are properly backed up — not just hoping nothing goes wrong.
Protect your accounts, devices, and personal data without needing to become a tech expert yourself.
If you work from home — even part of the time — your tech setup matters more than most people realise. A dodgy connection or unreliable device doesn't just cause inconvenience; it costs you time and makes you look unprofessional.
We'll make sure your home setup is genuinely reliable: good Wi-Fi where you work, a properly configured device, secure VPN if your employer needs it, and everything running smoothly for calls and file access.
Call or message us first
Describe the problem briefly. We'll tell you whether a visit is needed or whether remote support might fix it faster.
We agree pricing upfront
Remote sessions from £39. On-site home visits typically £59–£120. Agreed before we start — no open-ended invoices. If an issue is misdiagnosed before a visit, we'll agree on a revised quote before work begins.
We fix the problem properly
Most home visits take 1–2 hours. We diagnose, fix, and explain what happened in plain English.
We flag anything else worth knowing
If we spot something that could cause a future problem, we'll mention it — no pressure to act on it.
We do not unnecessarily upsell services. If we determine that a more expensive solution is necessary, we will discuss it with you upfront, no obligation.
Call directly or send a message. Most problems can be booked for the same week — often sooner. Out of hours support is also available subject to availability.
Covering London & Hertfordshire on-site, and nationwide remotely.
We also support small businesses across North London — see our specialist pages: